We pledge to ensure you are happy with your service. If by chance you are not, we will offer to revisit to make corrections with either the same cleaner or another if desired. If for some reason returning to rectify any issue is not acceptable, a partial amount of the service will be refunded to the customer.

* The guarantee does not apply if the cleaning crew was hindered by others performing work in the home, lack of running water or electricity, excessive clutter, etc.

Electricity, water and a heating/cooling are required to be available for all residential cleans. If these services are not available, you need to wait to schedule a service and/or reschedule your service. Techs will not attempt to clean if services are not working when they arrive and it will be treated as a cancellation.

As a courtesy, we send text and email reminders to all customers.

We can reschedule or cancel your appointment, but we will charge a 50% cancellation fee if cancelled with at least 24 hours advance notice. Cancelling with less than 24 hours notice will result in a 100% cancellation fee.

We can reschedule your appointment but you will incur a 25% surcharge.  You may reschedule your appointment any time BEFORE your scheduled appointment via your online account, calling, texting or emailing us. In the event a rescheduled appointment is missed, it will be converted to a cancellation and policy will apply.

The 24-hour cancellation policy gives us time to inform our waitlist of any availability and keep our staff schedules filled.

We bring everything with us and you do not have to supply anything. We use commercial cleaning products but can accommodate special requests. If you have a special need, such as perfume free products or hypo-allergenic products , just let us know prior to your appointment.

Yes, you can and we will make every attempt to accommodate. However, requests for particular techs can result in limited availability or prolonged appointment windows. In the event, a tech is not available, you will be notified prior to.

We ask that you be present to let us in and show us any certian spots or trouble areas, however, we prefer for the home to be vacated once the cleaning begins. If that is not possible, we ask that small children are kept to one area while the tech cleans and we ask that you leave the tech to clean and not follow them around the home or attempt to supervise as they go. You will be given the chance to walk through prior to the tech leaving if still present or be given a 24 hour window to address any service dissatisfaction should there be any once the tech leaves.

If you become a recurring client, arrangements can be made for home entry if you will not be present the day of.

Please call us within 24 hours if you were unhappy or something was missed during your cleaning.

We guarantee our services, so we will return to correct the problem at no additional charge. 

If something small was missed that you would just like to bring to our attention. Please do call, email, or leave a note for the team the next time they come out. We would not want to make the same mistake twice.

Communication is very important. If we don’t hear from you, we will assume everything is well.

We accept all major credit & debit cards, paypal, cashapp, check, ACH transfer, and invoices for realtors & apartment complexes.